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CFPB Adds Consumer Stories to Public Complaint Database | Ed Mierzwinski

Today, the CFPB took a step to make its excellent public database of consumer complaints even better, by adding complaint narratives (stories), but only with the consumer's consent. It's a step we've long urged. It will enrich our research into the marketplace, help consumers make choices and help good-actor firms avoid bad practices by others.

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Report | TexPIRG Education Fund | Democracy

Following the Money 2015

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Media Hit | Financial Reform

Credit Bureaus’ Deal to Improve Accuracy ‘Huge’ for Consumers

(Bloomberg) -- Buying homes, getting jobs and borrowing money will be easier after an agreement by the three biggest U.S. consumer credit reporting services with New York.[...] “It’s a sea change in the way the credit bureaus treat complaints,” said [U.S. PIRG's Ed] Mierzwinski. “The credit bureaus have been run by computers for years now. They’re going to have to hire more people and actually verify that what a creditor said is true.”

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Report | TexPIRG Education Fund

Open for Business

Government transparency is a vital part of an inclusive and well-functioning democracy, especially when it comes to how our tax dollars are spent. At all levels – federal, state, and local –governments spending and revenue collection should serve the public benefit. Therefore, it is our right to have the necessary access to information that allows us to be knowledgeable citizens, voters, and participants in our government. This includes information about how our state is spending its’ money.

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Report | TexPIRG Education Fund | Transportation

The Innovative Transportation Index

This report reviews the availability of 11 technology-enabled transportation services – including online ridesourcing, carsharing, ridesharing, taxi hailing, static and real-time transit information, multi-modal apps, and virtual transit ticketing – in 70 U.S. cities. It finds that residents of 19 cities, with a combined population of nearly 28 million people, have access to eight or more of these services, with other cities catching up rapidly.

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Report | TexPIRG Education Fund | Higher Ed

Private Loans, Public Complaints

The CFPB’s Consumer Complaint Database Gets Real Results for Student Borrowers

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Report | TexPIRG Education Fund | Transportation

A New Way to Go

America is in the midst of a technological revolution … and a big shift in our transportation habits.

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Report | TexPIRG Education Fund | Consumer Protection

Big Banks, Big Complaints

This report is the first of several that will review complaints to the CFPB nationally and on a state-by-state basis. In this report we explore consumer complaints about bank accounts and services with the aim of uncovering patterns in the problems consumers are experiencing with their banks.

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Report | TexPIRG Education Fund | Transportation

Moving Off the Road

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Report | TexPIRG Education Fund | Transportation

A New Direction

The time has come for America to hit the “reset” button on transportation policy—replacing the policy infrastructure of the Driving Boom years with a more efficient, flexible and nimble system that is better able to meet the transportation needs of the 21st century.

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