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Blog Post | Consumer Protection

How the CFPB’s Data Keeps Getting Better and Better | Mike Litt

As the CFPB turns 4 years old on July 21, here is some information on how it works for you and how we at PIRG use its data to produce reports, such as our new report on mortgage complaints to the CFPB. We've also got some photos from the Americans for Financial Reform "CFPB at 4" event.

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News Release | U.S. PIRG | Consumer Protection

We Commend CFPB For Adding Consumer Stories To Public Complaint Database

Yesterday, the CFPB published the first batch (7,700) of consumer narratives or stories to the Public Consumer Complaint Database it began in 2011. We've used the database to publish five reports (so far) analyzing complaint trends in markets ranging from credit cards to student loans but we have also long urged the voluntary addition of stories to the data fields. Now, consumers can learn if what happened to them happened to anyone else. Now, researchers can track which banks are more responsive to particular problems and which ignore their customers. A good resource is now an excellent resource.

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Blog Post | Consumer Protection

Event 5/11 re new book on black box decisionmaking & consumers | Ed Mierzwinski

UPDATED TO CONFIRM CFPB Speaker. We are hosting an event Monday, 5/11, from 9am-noon ET to discuss a new book, The Black Box Society, with author Frank Pasquale. Click Keep Reading to RSVP to attend in person or to watch the livestream. While credit bureaus have long functioned as black box gatekeepers to opportunity, panelists will discuss the growing use of more and more, even less transparent black boxes to categorize consumers in the digital economy.

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Report | TexPIRG Education Fund | Transportation

Who Pays for the Road

Many Americans believe – erroneously – that the money they pay in gasoline taxes and other “user fees” covers the cost of building and maintaining our streets and highways. In fact, local roads and bridges are almost always paid for through local property taxes, while the share of the nation’s highway construction and repair bill paid by gas taxes has been dwindling over time. Since 2008, the federal government has diverted $52 billion in general tax revenue to the Highway Trust Fund – more than the nation has spent to subsidize Amtrak in its entire 42-year history.

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News Release | U.S. PIRG | Consumer Protection

PIRG Commends Release of Labor Dept.'s Proposed Rule To End Conflicted Retirement Advice

PIRG today commended the public release of the Department of Labor’s proposed rule that would strengthen the ability for Americans to save for retirement by addressing conflicts of interest that arise when brokers and financial advisers give retirement advice. Wall Street will fight the rule hard, because it requires them to put consumers first.

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Report | TexPIRG Education Fund | Higher Ed

Private Loans, Public Complaints

The CFPB’s Consumer Complaint Database Gets Real Results for Student Borrowers

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Report | TexPIRG Education Fund | Transportation

A New Way to Go

America is in the midst of a technological revolution … and a big shift in our transportation habits.

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Report | TexPIRG Education Fund | Consumer Protection

Big Banks, Big Complaints

This report is the first of several that will review complaints to the CFPB nationally and on a state-by-state basis. In this report we explore consumer complaints about bank accounts and services with the aim of uncovering patterns in the problems consumers are experiencing with their banks.

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Report | TexPIRG Education Fund | Transportation

Moving Off the Road

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Report | TexPIRG Education Fund | Transportation

A New Direction

The time has come for America to hit the “reset” button on transportation policy—replacing the policy infrastructure of the Driving Boom years with a more efficient, flexible and nimble system that is better able to meet the transportation needs of the 21st century.

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