Consumer Tips

PROTECTING YOURSELF IN A COMPLEX MARKETPLACE — Our researchers and attorneys provide key tips for how you can shop for the best bank, get the best car loan, protect against identity theft, and more.

The Best Ways to Protect Yourself

Being a consumer in today’s marketplace can be tough. Financial decisions in particular often require navigating a torrent of misleading advertisements and pages of jargon-filled small print. Even the simplest choices — everyday financial decisions like opening a credit card, creating a bank account, applying for a loan, or sorting through cell phone contracts — can take time, energy and knowledge that too many of us don’t have.
   
Many financial institutions don’t set out to make it easier for their customers:

  • 1 out of every 20 Americans — millions of consumers — have errors on their credit reports significant enough to raise their rate on loans.
  • Financing cars through dealerships costs consumers more than $25.8 billion in additional hidden interest.
  • From 2005 to 2010, identity theft rose by 33%. In 2012, an estimated 12.6 million Americans became victims. That is 1 victim every 3 seconds. 
  • Banks made around $11 billion in overdraft fees in 2015, fees they pitched as “overdraft protection” but actually cost consumers more.

Despite these practices, there are ways to protect yourself. We want to help. This is why we’ve created the following tip sheets based on common complaints to the Consumer Financial Protection Bureau and the Federal Trade Commission. Read on. Protect yourself from becoming a statistic.

File a complaint if you have a problem

For all sorts of everyday consumer problems, there are government resources that can help. Federal agencies like the Consumer Financial Protection Bureau and Consumer Product Safety Commission exist to protect us from unfair or dangerous products. Submitting complaints to government agencies can help resolve your problem AND it helps these agencies hold companies accountable for unfair practices. For more information, consult our tip sheet on the subject, which includes information on how to contact the CFPB with financial complaints, the CPSC with toy and other product safety complaints, the NHTSA with car safety complaints, and DOT with air travel complaints: How to File a Consumer Complaint and Use Government Databases.

Keeping Track of Your Money:

Credit Reports, Credit Scores, and Identity Theft:

Common Consumer Problems:

Please note that these tips are not intended as, nor should they be construed as, legal advice. If you need legal advice dealing with a consumer problem, consult an attorney.

Issue updates

News Release | U.S. PIRG Education Fund | Consumer Protection

32nd Annual “Trouble in Toyland” Survey Finds Dangerous Toys on Store Shelves

Stores nationwide are still offering dangerous and toxic toys this holiday season and, in some cases, ignoring explicit government safety regulations in the process, according to U.S. Public Interest Research Group (PIRG) Education Fund’s 32nd annual Trouble in Toyland report. The survey of potentially hazardous toys found that, despite recent progress, consumers must still be wary when shopping for children’s gifts.

 

 

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

Target Removes Lead-Laden Fidget Spinner From Website, But Still Available For Sale In-Store

Since late yesterday afternoon, Target appears to have made the 33,000 ppm-lead containing Fidget Wild Premium Spinner Brass unavailable for sale on its website. U.S. PIRG Education Fund staff went to a Target store today and found the Fidget Wild Premium Spinner Brass was still available for sale in-store, despite the website saying it was unavailable there. Also yesterday, one of the CPSC’s Commissioners, Elliot F. Kaye, re-stated his opposition to the CPSC’s guidance and the acting chairman's statement when he tweeted, “Seems obvious fidget spinners are toys and should comply with all applicable federal safety standards.”

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

Lead In Fidget Spinners

While lead in toys has become less prevalent in recent years, U.S. PIRG Education Fund tested several models of one of today’s hottest toys, fidget spinners, for the toxic heavy metal. Laboratory results indicated that two fidget spinners purchased at Target and distributed by Bulls i Toy, L.L.C. contained extremely high levels of lead. U.S. PIRG Education Fund calls on Target and Bulls i Toy to immediately recall these two fidget spinners and investigate how such high levels of lead were found in these toys. Also, we call on the U.S.

> Keep Reading
News Release | Consumer Protection

U.S. PIRG CONSUMER ADVOCATE MIKE LITT TESTIFIES AT CONGRESSIONAL HEARING ON EQUIFAX

Our Consumer Advocate, Mike Litt, was invited by Congresswoman Maxine Waters, Ranking Member of the House Financial Services Committee, to testify this week at a Congressional hearing on the Equifax data breach. This was a continuation of the committee's previously held hearing on October 5th entitled "Examining the Equifax Data Breach."

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Statement on Walmart’s Decision to Strengthen Chemical Footprint Policy

TexPIRG Education Fund applauds retail giant Walmart for updating its sustainability policy to restrict toxic chemicals in 90,000 products including cosmetics and skincare items, infant products, and household cleaners.

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News Release | TexPIRG Education Fund | Consumer Protection

Equifax Breach Puts Millions at Risk of New ID Theft

The Equifax breach affecting over 140 million Americans appears to be the largest of its kind and is beyond troubling. The types of stolen information, including social security numbers and dates of birth, can be used to commit new account identity theft against all of these people. Additionally, stolen credit cards affecting over 200,000 people in this breach can also be used to commit existing account identity theft. 

Equifax should alert all affected people to the benefits of credit freezes and offer them to all Americans for free of charge with all three major national credit bureaus. For people who don’t want credit freezes, Equifax should offer free credit monitoring for an unlimited amount of time.

> Keep Reading
News Release | TexPIRG | Consumer Protection

Harvey Victims Threatened by Scams and Unfair Insurance Practices

AUSTIN—The Texas Public Interest Research Group (TexPIRG) is warning consumers against potential scams and is advising consumers to take advantage of the resources available to them online from various legal groups.

TexPIRG notes FEMA has announced that homeowners and renters are getting robocalls telling them their flood premiums are past due. In order to have coverage for Hurricane Harvey, consumers are told they need to submit a payment immediately.

> Keep Reading

Texas Chemical Explosions: More Safety Needed Now

Two small explosions last night at a Texas chemical facility highlight that comprehensive emergency regulations need to be enforced more strictly at chemical plants.

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Statement on P&G’s Consumer Product Fragrance Disclosure Announcement

TexPIRG Education Fund applauds consumer product giant Procter & Gamble, the maker of brands like Olay, Old Spice, and Pampers, for its announcement today that it will increase fragrance ingredient transparency in all of its consumer brands.

> Keep Reading

L'Oréal: Pledge to Be Toxic-Free

Today, TexPIRG Education Fund, Campaign for Safe Cosmetics (a project of Breast Cancer Prevention Partners (BCPP)), and Safer Chemicals Healthy Families delivered more than 150,000 petition signatures calling on the multinational cosmetic giant L’Oréal USA to eliminate cancer causing chemicals and to disclose its secret “fragrance” chemicals. 

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News Release | TexPIRG Education Fund

Americans are not hearing about food recalls, and that communication breakdown is having serious repercussions for public health. For example, less than two years ago, people kept getting sick for months after 12 million pounds of Salmonella-contaminated beef was recalled. The pattern has repeated for other recalls even when news outlets have publicized warnings from food safety agencies.

A new report finds that most grocery stores -- which should be some of the best sources for consumers to learn about recalls -- don’t make it easy for consumers to find. TexPIRG Education Fund’s Food Recall Failure: Will your supermarket warn you about hazardous food? scorecard gave a failing grade to 84 percent of the nation’s 26 largest supermarket chains. Chains receiving a failing grade include HEB,and Whole Foods. Shoppers can search for their grocery store on the organization’s website.

“Supermarkets should be our best recall notification system, but instead, we found that shoppers must go on a nearly impossible scavenger hunt to learn if they’ve purchased contaminated food,” said Bay Scoggin, TexPIRG Education Fund Director. “Stores already use modern technology to track customers, place products, and target us with ads. There’s no reason why they can’t also keep us healthy.”

U.S. PIRG assessed supermarkets on publicly available information about whether they tell customers about the following: recall policies, in-store notification, and direct customer notification. Findings include:

●        22 out of 26 stores failed to adequately inform the public about recall notification efforts, how to sign up for direct notifications, or where to find in-store postings. Only Harris Teeter, Kroger, Smith’s and Target received a passing grade.

●        58 percent of stores reported some program to directly notify consumers about recalls through email or phone. Of those 15 stores, only eight made it clear how customers could participate, how the system works, or what information is included in warnings.

●        Not a single store provided information online about whether recall notices are posted at  customer service desks, checkout counters, or store shelves.

News Release | U.S. PIRG

Congress must hold companies accountable for failing to protect condumers' confidential information.

News Release | TexPIRG Education Fund

Contaminated food, from Tyson's chicken strips containing chunks of metal to E. coli-laden romaine lettuce, posed a serious danger to Americans’ health in 2019. TexPIRG Education Fund crunched last year’s numbers for its How Safe Is Our Food? report and found that while recalls for produce and processed food have fallen 34 percent since 2016, recalls for meat and poultry have increased slightly since then -- and are up 65 percent since 2013. 

 

“Consumers shouldn't have to worry that their next bite might sicken or kill them, especially when food safety agencies leave so many solutions in the pantry,” said TexPIRG Director Bay Scoggin. “Our analysis suggests that when commonsense protections are implemented, our food gets safer.”

Media Hit

new report from TexPIRG, a consumer public-interest group, accuses AutoNation, the nation’s largest auto retailer, of selling cars that required recall repairs that weren’t done.

News Release | U.S. PIRG Education Fund

The U.S. Consumer Product Safety Commission (CPSC) announced today that discount stores T.J. Maxx, Marshalls and HomeGoods sold 19 different recalled products to consumers between 2014 and 2019. In the case of five products, the stores’ parent company TJX initiated the recall. The products included the Rock ‘N Play and Kids II inclined infant sleepers, which are responsible for a number of fatalities, rattles that can break and pose a choking hazard, and electronics that overheat or explode.

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